Returns & Refund Policy

Return and Refund Policy

Thank you for shopping with FanFootyGear! To ensure a smooth shopping experience, please carefully read our return and refund policy below:

1. Return Policy

Due to the nature of international shipping, we are unable to accept returns as the return costs are high and transit times are lengthy. Please double-check your order details, including size, color, and customization, before placing your order to ensure it meets your requirements.

2. Refund Policy

We offer partial or full refunds under the following circumstances:

  • The product is defective (e.g., damaged, misprinted, or has quality issues).
  • The item received is incorrect (e.g., wrong size, color, or design).

Refund Process:

  1. Contact our customer support team within 7 days of receiving your order (email: support@fanfootygear.com) and provide the following details:
    • Your order number.
    • Clear photos of the defective or incorrect item(s).
    • A brief description of the issue.
  2. Our team will review your request within 2-3 business days and provide a resolution (partial refund or full refund).
  3. If approved, refunds will be processed and credited back to your original payment method within 2-10 business days.

3. Important Notes

  • Customized items are unique and cannot be modified or returned after purchase.
  • Refunds will not be provided for personal reasons (e.g., change of mind or ordering errors). Please ensure your order details are accurate before confirming your purchase.
  • Refund processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions or require further assistance, please contact us:

  • Email: fanfootygear@163.com
  • Working Hours: Monday to Friday, 10:00 AM - 6:00 PM (GMT+8)

We are committed to delivering high-quality products and excellent service. Thank you for your understanding and support!